Delivery Policy

It is with much regret that we are no longer able to supply goods to EU Countries via this Website,  We are however able to supply goods through our eBay Shop.
Andee Knits Machine Knitting

When will my order be shipped?
We aim to dispatch all orders within 5 working days of cleared payment receipt.
If for any reason we are not able to dispatch your item within 5 working days, we will notify you by email.

Please note, we do NOT offer Next Day Delivery, although where possible we ship orders placed before 12pm, the same day (exludes peak selling period's, Bank Holday's and School Holiday's where we offer a reduced service).
Refurbished Knitting Machines and Accessories are serviced to order and therefore take 5 working days.

It is the responsibility of the customer to provide a full and correct address.
A Telephone number is required for ALL Courier shipments. Please ensure a telephone number is provided or your shipment will be delayed.

How will my order be shipped?
We use various shipping services, dependant on size and value of the parcel.

Royal Mail 1st Class - Very Small Items
Royal Mail Tracked 24 / 48- Small Parcels
Parcelforce / UPS Courier - Larger Parcels.

Rest of World
International Signed For - Small Parcels upto 2KG.
Courier - Large parcels over 2KG.

What happens if my parcel gets lost or damaged?
All parcels are insured against loss or damage providing that the following conditions are adhered to:

It is the responsibility of the customer or customers representative to check the packaging of the goods before signing the delivery note and mark delivery note "DAMAGED" if damage has occured.

If a product arrives damaged we must be notified within 48 hours so that the claim process can be started. All packaging must be retained.

Any loss or shortages must also be notified within 48 hours.

Who pays the Import Duty?
Import Duty where applicable is the responsibility of the customer.

International parcels may be subject to random checks by Customs which may delay delivery and is out of our control.